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Error: "an Error Occurred On The Server Collecting Log Archives" Occurs At "100% - Writing Ziplogs Archive To Disk" When Creating Tableau Server Logs


Published: 10 Dec 2019
Last Modified Date: 12 Dec 2019

Issue

When running tsm maintenance ziplogs or creating logs using the TSM web UI, the error occurs:

100% - Writing ziplogs archive to disk
An error occurred on the server collecting log archives.
This job failed due to an error.

The generated log archive is present in <install path>\data\tabsvc\files\log-archives, but part of the access log missing.

Environment

  • Tableau Server

Resolution

As potential workarounds: 

Option 1:

Run the ziplogs command with Tableau Server stopped.
 

Option 2:

Review the contents of the ziplogs for the "errors.txt" file in the tabadminagent folder. Example of the file path:
<path\to\extracted\logs>\ziplogs\node1\tabadminagent_0.20193.19.0913.22258502758426887061009\logs\errors.txt

The contents of errors.txt will look similar to the following example (file location and name are in bold):
 
C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\httpd\access.2019_11_20_00_00_00.log: java.io.IOException: The process cannot access the file because another process has locked a portion of the file
 
Manually copy any files listed with this message to another location and provide them to Tableau Technical Support with the ziplogs archive. 

Cause

This issue is under investigation with the Tableau Development team, as ID 1034211.
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