KNOWLEDGE BASE

Error "Unable to connect to data source with the supplied credentials" Connecting to or Refreshing Google Drive or OAuth Data Source


Published: 12 Dec 2019
Last Modified Date: 17 Mar 2021

Issue

Published Google Drive or OAuth Data Sources and workbooks fail to connect or refresh with the following error: 
 
Unable to connect to data source with the supplied credentials

Environment

  • Tableau Online
  • Tableau Server
  • Google Drive
  • OAuth Data Sources

Resolution

Delete and Re-Add Saved Credentials for all Affected Connections
  1. While you’re signed in to Tableau Server or Tableau Online, display your Account Settings page.
  2. Under Saved Credentials for Data Sources, select Delete for the username next to the affected data source. 
  3. Select Add and re-enter the data source account credentials. 
Note: If you have published connections that do not use saved credentials, see Edit Connections on Tableau Online for steps to update them. 

Cause

Access tokens may expire at times depending on a variety of reasons from the data provider. If authentication is failing to the data source, then generating new access tokens can resolve many of these connectivity issues. 
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