Issue
When accessing a view published to Tableau Online, the following error may occur:
Unable to connect to data source with the supplied credentials, or no credentials provided.
Unable to authenticate using supplied user credentials.
Last Modified Date: 02 Jun 2020
Environment
- Tableau Online
- OAuth Connections
Resolution
- Under My Account Settings in Tableau Online, scroll down to Saved Credentials
- Check to see if an account has been added for the affected data source type.
- If so, delete and re-add the account.
- If no, add an account.
Cause
If there are any changes made to the underlying saved user account (password change, username change, etc.), then the saved credentials in Tableau Online may need to be deleted and re-added.Thank you for providing your feedback on the effectiveness of the article.
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