KNOWLEDGE BASE

Error: This App Can't Run On Your Pc


Published: 15 Feb 2021
Last Modified Date: 16 Feb 2021

Issue

Upon running the installer of Tableau Desktop, Tableau Prep Builder or Tableau Server, the following error occurs:
"This app can't run on your PC."

Environment

  • Tableau Desktop
  • Tableau Prep Builder
  • Tableau Server
  • Windows Server
  • Windows 10

Resolution

Download the installer directly to the machine where the install process will take place.  Do not copy the file from another location.

Cause

The installer was download to Windows 10 then copied over to Windows Server 2019.  The error was resolved when the file was download directly to Windows Server 2019.
Did this article resolve the issue?