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Error "There was an unexpected problem so the Tableau Bridge client will restart now" Opening Tableau Bridge 2020.4 Or Later


Published: 09 Feb 2021
Last Modified Date: 02 Apr 2021

Issue

When attempting to open Tableau Bridge 2020.4 or later, it does not open and the below error may display:

There was an unexpected problem so the Tableau Bridge client will restart now

The below error will display in the Bridge Worker logs: 

Worker Stopped. Will not restart worker again, quitting the UI process

Environment

  • Tableau Bridge 2020.4 and later

Resolution

Try the below options to workaround the problem:
 
Option 1 Downgrade Tableau Bridge to versions 2020.3 or earlier. See Tableau Bridge for downloading earlier versions.

Option 2 If Tableau Bridge is installed on a virtual machine, disable Processor Compatibility Mode. Contact your VM vendor for instructions. 

Option 3 Install Tableau Bridge on the computer with newer CPU that supports SSE4.2 and POPCNT instruction sets. See Technical Specification

Cause

2020.4 and later Tableau products require newer processors which support SSE4.2 and POPCNT instruction sets.
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