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Error "The signature of the certificate is invalid" Connecting to Tableau Online Using Tableau Desktop


Published: 19 Jun 2015
Last Modified Date: 01 Jul 2020

Issue

When trying to connect to Tableau Online from Tableau Desktop, the following error might occur:
 
The signature of the certificate is invalid

Environment

  • Tableau Online
  • Proxy
  • Tableau Desktop 

Resolution

Allowlist the below hosts in your firewall or proxy. If the issue does not occur when tracing the issue using Fiddler, contact your IT department for further assistance. 
  • *.online.tableau.com
  • *.newrelic.com, used for client application performance monitoring
  • *.nr-data.net, used for client application performance monitoring
  • *.cloudfront.net, a CDN used for static content
  • *akamai, a CDN for some Tableau Online pods
  • crash-artifacts-747369.s3.amazonaws.com, used for receiving crash dump reports
  • s3-us-west-2-w.amazonaws.com, used for receiving crash dump reports
  • s3-w-a.us-west-2.amazonaws.com, used for receiving crash dump reports

Cause

Tableau Desktop is unable to reach one or more of the above servers due to proxy or firewall settings on the machine, or because of a missing certificate on the machine. 
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