Error "The signature of the certificate is invalid" Connecting to Tableau Cloud Using Tableau Desktop
Published: 19 Jun 2015 Last Modified Date: 08 Jun 2022
Issue
When trying to connect to Tableau Cloud from Tableau Desktop, the following error might occur:
The signature of the certificate is invalid
Environment
Tableau Cloud
Proxy
Tableau Desktop
Resolution
Allowlist the below hosts in your firewall or proxy. If the issue does not occur when tracing the issue using Fiddler, contact your IT department for further assistance.
*.online.tableau.com
*.newrelic.com, used for client application performance monitoring
*.nr-data.net, used for client application performance monitoring
*.cloudfront.net, a CDN used for static content
*akamai, a CDN for some Tableau Cloud pods
crash-artifacts-747369.s3.amazonaws.com, used for receiving crash dump reports
s3-us-west-2-w.amazonaws.com, used for receiving crash dump reports
s3-w-a.us-west-2.amazonaws.com, used for receiving crash dump reports
Cause
Tableau Desktop is unable to reach one or more of the above servers due to proxy or firewall settings on the machine, or because of a missing certificate on the machine.
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