KNOWLEDGE BASE

Error "SSL SYSCALL error: EOF detected"


Published: 14 Oct 2020
Last Modified Date: 16 Oct 2020

Issue

After a few minutes of inactivity, the following error may occur when navigating to a different sheet in Tableau Desktop:

SSL SYSCALL error: EOF detected

Environment

  • Tableau Desktop
  • PostgreSQL

Resolution

Work with your database administrator to adjust the following tcp_keepalives parameters on the database server:
  • tcp_keepalives_idle
  • tcp_keepalives_interval
  • tcp_keepalives_count

Cause

Idle connections are terminated by an intermediate network component, such as a firewall, after a period of inactivity.
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