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    Error "Operation Cancelled. Unable to create extract" After 30 Minutes of Extracting a Published Data Source

    Published: 25 Apr 2018
    Last Modified Date: 25 Apr 2018

    Issue

    When creating a local extract in Tableau Desktop from a large published data source, the following error might occur after 30 minutes: 
     
    Operation cancelled.
    DataServiceFailure
    Unable to create    extract

    Environment

    • Tableau Online
    • Data Server

    Resolution

    Try one of the below workaround options. 

    Option 1

    Download and replace the extract, rather than creating a new extract from the published extract. 
    1. Open the workbook in Tableau Desktop. 
    2. Right-click the published data source and select Create local copy. 
    3. Once downloaded, right-click the data source and select Replace Data Source. 
    4. Replace the published version with the downloaded version. 

    Option 2

    Decrease the size of the data extract. Two common ways to do this: 

    Cause

    There is a 30-minute timeout for queries running on the server. 
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