Error "Operation Cancelled. Unable to create extract" After 30 Minutes of Extracting a Published Data Source

Issue

When creating a local extract in Tableau Desktop from a large published data source, the following error might occur after 30 minutes:

Operation cancelled.
DataServiceFailure
Unable to createextract

Environment

Tableau Online
Data Server

Resolution

Try one of the below workaround options.

Option 1

Download and replace the extract, rather than creating a new extract from the published extract.

Open the workbook in Tableau Desktop.
Right-click the published data source and select Create local copy.
Once downloaded, right-click the data source and select Replace Data Source.
Replace the published version with the downloaded version.

Option 2

Decrease the size of the data extract. Two common ways to do this:

Hide all unused fields when creating an extract. For more information, see Extract Your Data in Tableau Help.
Add data source filters to remove unused columns. For more information, see Filter Data from Data Sources in Tableau Help.

Cause

There is a 30-minute timeout for queries running on the server. The ability to increase this query limit is not a feature that is currently available in Tableau Online.