KNOWLEDGE BASE

Error "Maintenance expired on <date>. Maintenance is required through <date> to run this version." Installing or Activating


Published: 28 Jun 2017
Last Modified Date: 17 Nov 2019

Issue

When you try to activate or install Tableau Desktop, the following error occurs: 

Maintenance expired on <date>. Maintenance is required through <date> to run this version.
Your Tableau Software maintenance expires in X days.

Environment

  • Tableau Desktop
  • Tableau Server
  • Windows
  • Mac OS

Resolution

Check your Tableau Customer Portal or have your Tableau Portal Administrator view the specific key and the current maintenance end date. 
  • If Tableau Desktop was activated using the standard activation process and there is current maintenance shown in the Customer Portal, but not reflected in Manage Product Keys, refresh the key. See Refresh Maintenance Date for the Product Key for more information.
  • If Tableau Desktop was activated offline and there is current maintenance shown in the Customer Portal, but not reflected in Manage Product Keys, activate offline using the key which has current maintenance listed. See Tableau Offline Activation for more information. 
  • If the key does not have current maintenance, you will only be able to install and activate versions of Tableau Desktop which were released prior to the maintenance end date. See Product Downloads and Release Notes for each version's release date. 
  • If the key has current maintenance but the error is still received, install a version of Tableau Desktop that was released prior to the maintenance end date in the error message. Refresh the key in that version. After that is successful, it should be possible to open and use, without error, more recent versions of Tableau Desktop.

If additional maintenance is required, contact your Tableau Account Manager. 
 

Cause

The following scenarios can cause this error: 
  • Key has not been refreshed.
  • Key was activated offline, and a newer key with updated maintenance is now available.
  • Key has expired maintenance.

Additional Information

Here is an example of the steps needed when maintenance has been verified as current but the "Maintenance expired" error is received:

1. Note the maintenance end date in the error message. In this case it is "2016-09-23." We need to find an install a version of Tableau Desktop that was released prior to this date in 2016.
2. Navigate to our Product Downloads page (https://www.tableau.com/support/releases. It is necessary to drill down into individual major releases (the second digit(s) in the version number) to locate a version of Tableau Desktop released before September 23, 2016. In this case that version is Tableau Desktop 10.0.1, which was released September 19, 2016.
3. Download and install Tableau Desktop 10.0.1. Go to Manage Product Keys and select the desired key. Select Refresh. The key should update to show the current maintenance. 
4. Now that Tableau Desktop's key has been refreshed in a version of Tableau Desktop that came out before the original key expired, it should be possible to open and use later versions of Tableau Desktop. You may need to restart those versions and/or register; but, you should not be asked for a key. It might be necessary to refresh the key in Manage Product Keys.



Discuss this article... Feedback Forum
Did this article resolve the issue?