KNOWLEDGE BASE

Error "Insufficient Creator licenses" or "Exceeds limit for "Creator" role" Assigning Site Role in Tableau Online


Published: 20 Jun 2019
Last Modified Date: 18 Jan 2021

Issue

When attempting to assign the Creator site role to a user on Tableau Online with available seat quota, one of the following error messages occur:

Setting site role for user <username> to 'Creator' failed.

or

Insufficient 'Creator' licenses.

or

Exceeds limit for "Creator" role.

 

Environment

  • Tableau Online

Resolution

Log in to Tableau Online as a Site Administrator and verify the total number of seats available for each site role on the Users page. If a certain site role exceeds the limit, convert the existing users to the desired site role or unlicense the users to free up Creator seats.

Cause

The error will occur when users on the Tableau Online site have been assigned a site role that is not licensed on the account, or if they have exceeded the number of seats available. For example, the amount of Creator seats will be affected if users have exceeded the amount of Explorer seats available.
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