KNOWLEDGE BASE

Error During Tableau Server upgrade: "The primary port for service gateway_0 was already registered on port 80 and cannot be remapped."


Published: 05 Jan 2021
Last Modified Date: 21 Jan 2021

Issue

Tableau Server upgrade fails with the following error:

 "The primary port for service gateway_0 was already registered on port 80 and cannot be remapped."

Environment

  • Tableau Server 2018.1

Resolution

Option 1 

Use Tableau Server 2018.2.6, 2018.3.3, 2019.1 for upgrading where this issue is fixed. 

Option 2

Obliterate and clean install Tableau Server. In order to prevent this issue in a future identical upgrade, keep the default Gateway port (80) from the previous configuration until the upgrade is complete, where the Gateway Port can changed via the TSM Web UI, and Applying pending-changes. 

Cause

This behavior is related to a know issue which has been corrected in more recent versions.

 
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