KNOWLEDGE BASE

Error Dialogs, Edit Axis Dialog, and Export As Version Dialogs Blank or Missing


Published: 03 Jul 2018
Last Modified Date: 30 Sep 2019

Issue

Some dialog windows appear blank or are missing altogether, including error dialogs, Edit Axis, Export As Version, Edit Table Calculation, or Extensions.

Environment

Tableau Desktop 2018.1.0 - 2018.1.2, 2018.2.0

Resolution

Option 1

Upgrade to Tableau Desktop 2018.1.3, 2018.2.2 or a newer version. For more information, see Upgrade Tableau Desktop.


Option 2

  1. Navigate to Help > Settings and Performance > Set Dashboard Web View Security > and check Enable JavaScript.
  2. Close and re-open Tableau Desktop.

Option 3

  1. Ensure that all instances of Tableau Desktop are closed.
  2. Open Tableau Desktop by clicking on the Tableau Desktop icon, not by opening a workbook file.
  3. Once Tableau Desktop has launched, navigate to Help > Settings and Performance.
  4. Uncheck Enable Accelerated Graphics. Note: this option will not be available if a workbook file was opened.
  5. Close and re-open Tableau Desktop.

Cause

This behavior is related to a known issue with ID 791200 which has been corrected in more recent versions. 

Did this article resolve the issue?