Issue
The following error appears when Tableau Bridge intermittently loses connection to Tableau Cloud:
"Could not connect to Tableau Cloud. Verify that your computer has network connectivity."
Last Modified Date: 08 Jun 2022
Environment
- Tableau Cloud
- Tableau Bridge
Resolution
Ensure that the machine running Tableau Bridge in Service mode does not go into sleep mode:1. Open up Power Options in the Control Panel. In Windows 10, you can get there from right clicking on the start menu and going to Power Options.
2. Click change plan settings next to your current power plan.
3. Change Put the computer to sleep to never.
4. Click Save Changes
Cause
The computer running Tableau Bridge goes into sleep mode, preventing Tableau Bridge from running as a Service, and causes it to lose connection to Tableau Cloud.Thank you for providing your feedback on the effectiveness of the article.
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