KNOWLEDGE BASE

When Scheduling an Extract Located in Tableau Online/Server Personal Space an Error Presents: "An unexpected error occurred while scheduling the refresh. Error code: 120024"


Published: 09 Dec 2021
Last Modified Date: 10 Dec 2021

Issue

When creating a new refresh schedule "Error: An unexpected error occurred while scheduling the refresh. Error code: 120024" occurs.

Environment

  • Tableau Online
  • Tableau Server

Resolution

As a workaround try the following:

Move the content to a different project outside of the personal space and then schedule the extract refresh. 

Cause

This error is by design. It is not possible to schedule an extract refresh for a data source or workbook published in your personal space. See the details in this Help article linked below.

Create and Edit Private Content in Personal Space:  Extract refreshes in Personal Space

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