KNOWLEDGE BASE

Embedded Views Show "An unexpected error occurred on the server." When Guest Account is Disabled


Published: 06 Nov 2020
Last Modified Date: 20 Nov 2020

Issue

When using embedded dashboards the end users experience the following message:

"An unexpected error occurred on the server."

Environment

 
  • Tableau Server 2020.1.6 - 2020.1.11
  • Tableau Server 2020.2.4 - 2020.2.7
  • Tableau Server 2020.3.0 - 2020.3.2

Resolution

Option 1

Upgrade to one of the following maintenance releases: Tableau Server 2020.1.12+, 2020.2.8+, 2020.3.3+

Option 2

Use embedded data sources instead of published data sources.

Option 3

Enable the guest account for the site where the workbooks need to be embedded.
 

Cause

This is related to a known issue that is fixed in more recent versions of Tableau Server.
 

Additional Information

VIZQL logs will show the following message for the session: "Cannot request guest effective permission templates if guest is disabled"
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