KNOWLEDGE BASE

Email Notifications Are Sent Regardless Of The Setting on Tableau Server


Published: 13 Nov 2020
Last Modified Date: 19 Nov 2020

Issue

Email notifications on flow/extract refresh are sent even though the settings are turned off on Tableau Server 2020.4.

Environment

  • Tableau Server 2020.4

Resolution

As a workaround, turn off the feature flags below on Tableau Server.

SendFlowFailureEmailsUsingUserNotificationsPlatform, PlatformExtractEmailNotifications, DisableSendFlowFailureEmailsInRunFlowWorker, and DisableTraditionalExtractEmailNotifications. 

Here is one set of commands that will accomplish this:

tsm configuration set -k features.SendFlowFailureEmailsUsingUserNotificationsPlatform -v false

tsm configuration set -k features.PlatformExtractEmailNotifications -v false

tsm configuration set -k features.DisableSendFlowFailureEmailsInRunFlowWorker -v false

tsm configuration set -k features.DisableTraditionalExtractEmailNotifications -v false

tsm pending-changes apply
 

Cause

This is a known issue that is being addressed by Tableau development team.
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