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'ERROR 6: SSL handshake failed" When Signing in to Tableau Server from Tableau Desktop


Published: 17 Dec 2020
Last Modified Date: 17 Dec 2020

Issue

When signing into Tableau Server via SAML from Tableau Desktop, the following error may occur: 

ERROR 6: SSL handshake failed

Environment

  • Tableau Desktop
  • Tableau Server

Resolution

To troubleshoot this issue, in Tableau Desktop, click Help > Settings and Performance > Clear Saved Server Sign-ins.

Cause

A stored credentials token is interfering with the sign in process.
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