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Customized Header Logo Is Not Displayed In IE 11 In PNG Format


Published: 21 Apr 2020
Last Modified Date: 22 Apr 2020

Issue

Customized Header Logo is not displayed in Google Chrome, but not displayed in IE11 when using PNG image format.

Environment

  • Tableau Server
  • Windows
  • Internet Explorer 11
  • PNG image file

Resolution

Option 1
Use PNG image file with 256 colors

Option 2
Use image files in other supported format, for example, JPEG or GIF.
 

Cause

The header logo is displayed as a background image, and only PNG file with 256 colors can be displayed properly in IE11 as background. This is a limitation on IE11 with PNG image format.
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