KNOWLEDGE BASE

Command Failed in TSM CLI and TSM Web Interface Showed Unexpected Server Error


Published: 03 Oct 2019
Last Modified Date: 29 May 2020

Issue

During a Coordination Emsemble deployment, a tsm command failed in the TSM CLI and the TSM Web Interface showed Unexpected Server Error.

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 ​​​​Pressing ​​​Refresh Page will change the page to This site can't be reached

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Environment

  • Tableau Server 2018.3, 2019.1, 2019.2
  • A minimum of three nodes
  • Windows Server

Resolution

1. Open Services Manager. Select Tableau Server Administration Controller and duble-click.

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2. Tableau Server Administration Controller Properties dialog opens. Notice that Startup type is Disabled.

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3. Change Startup type to Automatic. Then press Apply.

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4. Press Start and make sure Service status becomes Running. Press OK to close the dialog

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Cause

The Tableau Server Administration Controller (tabadmincontroller_0)service was disabled after the tsm command failed in the TSM CLI.

Additional Information

The issue was not observed on Linux
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