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Changing Backuprestore Filepath To A Non Default Location Causes Tableau Server To Become Degraded


Published: 18 May 2020
Last Modified Date: 19 May 2020

Issue

Tableau server becomes degraded with backuprestore process in error state after running the following commands:
1. tsm configuration set -k basefilpath.backuprestore -v “C:\TableauBackups”
2. tsm pending-changes apply
 

Environment

  • Tableau Server
  • Windows Server

Resolution

Type the command in manually and make sure that the quotes which are used are the standard straight quotes " " and not curly quotes/smart quotes “ ”
 

Cause

Standard straight quotes were replaced by smart/curly quotes which are not correctly interpreted. 
This issue is most likely to occur if the command was copied and pasted from another document, but may also depend on the character set used on the host machine. 
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