KNOWLEDGE BASE

"Cannot connect to Master Server" error message when installing the Resource Monitoring Tool


Published: 28 Aug 2020
Last Modified Date: 18 Nov 2020

Issue

When installing Tableau Resource Monitoring Tool, following the initial setup configuration page there may be an error that the Master Server could not connect. 

User-added image

Clicking the link to go to the next page will also result an a Page Cannot Be Displayed error.

Environment

  • Tableau Resource Monitoring Tool 2020.3.0

Resolution

Adjust the URL to remove the port from the URL given. The new URL should be as follows:
http://localhost/setup/users/admin

 

Cause

The initial setup should be running on port 80. The link should be redirecting to the master server for initial configuration, but may not in some cases.
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