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Cannot Sign In Tableau Online From Tableau Desktop When Using Client Certificate For SAML Identity Provider (Idp) Authentication


Published: 05 May 2020
Last Modified Date: 12 May 2020

Issue

Cannot sign in Tableau Online from Tableau Desktop when using client certificate for SAML identity provider (Idp) authentication.
The issue doesn't occur when using a Web browser or connecting through a virtual private network (VPN).

Environment

  • Tableau Desktop
  • SAML
  • client certificate (require the client to authenticate with a certificate)
  • Tableau Online
  • Tableau Server

Resolution

Workaround 1
Disable SAML for Tableau Desktop in Tableau Server. 
'tsm authentication saml configure --desktop-access disable'

Workaround 2
Use Tableau Prep to publish a data source, and use WebAuth for creating the workbook. 

Cause

The version of Qt WebEngine that being used in Tableau Desktop does not support client certificates currently.

Additional Information

The following error message might be recorded in the Tableau Desktop log (log.txt): 
"...because it violates the following Content Security Policy directive..."
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