KNOWLEDGE BASE

Cannot Login after Attempting to Configure Tableau Online Site SAML or Google Authentication


Published: 17 Jul 2015
Last Modified Date: 16 Mar 2020

Issue

After attempting to configure SAML or Google authentication for your Tableau Online site, users are unable to login.

Environment

  • Tableau Online
  • Google OpenID
  • SAML

Resolution

Contact the Site Administrator that is configured using the default Tableau authentication to login and either revert the authentication for the impacted users, or properly configure SAML or Google authentication. See Set the User Authentication Type and Authentication for more information. 

If there is not another Site Administrator set to the default Tableau authentication, contact Tableau Technical Support for assistance.

Cause

Site SAML or Google authentication may have been improperly configured or is encountering an issue.

Additional Information

We recommend that you dedicate a site administrator account that is always configured for TableauID authentication. In the event of an issue with SAML or the IdP, a dedicated TableauID account ensures that you always have access to your site.
 
Did this article resolve the issue?