KNOWLEDGE BASE

Blank connection dialog when connecting to Anaplan


Published: 22 Jan 2020
Last Modified Date: 22 Jan 2020

Issue

Anaplan connection dialog is blank and unable to enter any connection information.

Environment

  • Tableau Desktop 2019.4.1
  • Anaplan

Resolution

1. Ensure your proxy server allows traffic for https://connectors.tableau.com:443.
2. Ensure your proxy server does not need manual authentication for connecting to https://connectors.tableau.com:443.

Cause

Tableau Desktop needs to access https://connectors.tableau.com:443 to retrieve Anaplan connection page before connecting to Anaplan.
The connection fails if the access is restricted by a proxy server.
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