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Backgrounder Hits Deadlock on Shutdown During Periodic Restart and Does Not Recover


Published: 24 Dec 2019
Last Modified Date: 25 Dec 2019

Issue

A single backgrounder process may intermittently enter a down state and will not recover until the process or Tableau Server is restarted. 

Environment

  • Tableau Server 2018.1.0 - 2019.4.1
  • Windows Server

Resolution

Option 1: 

Upgrade Tableau Server to 2018.1.20, 2018.2.16, 2018.3.14, 2019.1.12, 2019.2.8, 2019.3.4, 2019.4.2

Option 2: 

Restart Tableau Server

Cause

The backgrounder process may hit a deadlock during a normal restart operation and may not recover. 
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