Issue
After upgrading Tableau Server from 2020.2.5 to 2020.3.4, some users fails to sign in with Site-specific SAML authentication and the request is redirected to /#/error page.
Last Modified Date: 17 Feb 2021
Environment
- Tableau Server 2020.3.3, 2020.3.4, 2020.3.5, 2020.4.0, 2020.4.1 upgraded from earlier versions of Tableau Server.
- Site-specific SAML is enabled and users were configured to sign-in to Tableau Server
Resolution
Workaround 1
- After enabling Server Default authentication for affected users by clicking "Users" > "More actions" (displayed as "...") in the affected user > "Authentication" > "Server Default" > "Update" in the top page of Tableau Server.
- Re-enable Site-specific SAML authentication by clicking "Users" > "More actions" (displayed as "...") in the affected user > "Authentication" > "<The name of Site-specific SAML authentication>" > "Update" in the top page of Tableau Server.
Workaround 2
Delete the affected users by the following procedures:- Select "Users" in the top page of Tableau Server
- Select the checkbox in the row of affected users
- Select "Actions" > "Remove".
Then register them again by the following procedures:
- Select "Users" > "Add users" > "New User" in the top page of Tableau Server.
- Check "Add users for <The name of Site-specific SAML authentication>".
- Fill out fields such as username, email address and so on.
- Select "Add User"
Cause
The issue is under investigation by development team as Issue ID: 1218852.Thank you for providing your feedback on the effectiveness of the article.
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