KNOWLEDGE BASE

410 Error "the Page No Longer Exists" On Internet Explorer 11 When Downloading Data


Published: 17 Mar 2020
Last Modified Date: 01 Sep 2020

Issue

When downloading a view from Tableau Server on IE 11 as PDF, PPT, Image, etc the following error may occur:

HTTP 410 error "The page no longer exists"  

Environment

  • Tableau Server 2019.4
  • IE11

Resolution

Option 1

Upgrade to Tableau Server 2020.3 or later.

Option 2

Disable the vizqlserver session parameter below:
Run the command on Tableau Server
 
tsm configuration set -k vizqlserver.clear_session_on_unload -v false
tsm pending-changes apply

Option 3

Disable the OneClickExport feature flag below:
Run the command on Tableau Server
 
tsm configuration set -k features.OneClickExport -v false
tsm pending-changes apply

Option 4

Use other web browsers such as Google Chrome.
 

Cause

This is a known issue that is fixed in a more recent version of Tableau Server.
 

Additional Information

All other browsers except for IE11 work as expected.
Downloading the TWBX workbook does work without issues in IE11.
 
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