KNOWLEDGE BASE

2023.1 Offline Deactivation with Tableau Server ATR is Not Available


Published: 07 Mar 2023
Last Modified Date: 14 Mar 2023

Issue

After activating Tableau Server offline with the ATR service, new in 2023.1, it is not possible to deactivate a key offline with ATR.

Environment

  • Tableau Server 2023.1 and newer
  • ATR
  • Offline or Disconnected environment

Resolution

Please contact Tableau Technical Support and provide the following information for a manual deactivation on our license service:

1. Product key(s) to be deactivated.
2. ATRDiag output as instructed here.

Cause

Feature is not built into the product at this time but will be released in a future update.
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