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Error "Could not connect to server"


Published: 05 Feb 2019
Last Modified Date: 09 Apr 2019

Question

What action should I take when I see the error "Could not connect to server" when using Test Connection between Server and DB?

Environment

  • Tableau Server 2018.2.0
  • Red Hat (RHEL) Linux 7
  • MySQL

Answer

Sometimes when using the Test Connection button, you may receive an error "Could not connect to server."

To test the connection try one of the following methods:
  1. Publish a workbook containing the MySQL data source and access the View.
  2. Publish the data source extract and run an extract refresh job.

Additional Information

This is related to a known issue that is currently under investigation with Tableau Development.


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