Answer

Option 1

1. Set the user site role to something other than unlicensed.
2. Use the reset password option to send a password reset email to the affected user.

Option 2

1. Go to https://id.tableau.com/register and create a Tableau account with the same email address. An email will be sent to the users email with a link to activate the account*. If the account is successfully activated, the user can go to https://online.tableau.com to login. 
   
   *If the Tableau ID account already exists, an email will be sent to reset the password. 

Option 3

1. Remove and re-add the user in Tableau Cloud
2. Sign in to Tableau Cloud as an administrator.
3. Select Admin > Users.
4. Select the user names, and then click Delete.
5. Click Add.
6. In the Add Users dialog box, do the following, and then click OK:

• Select an authentication mode for the customer.
• For Enter Email Addresses, enter the email addresses of the user.
• For Site role, select the site role for that user.