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Providing License Data to Tableau Support


Published: 25 Oct 2016
Last Modified Date: 03 Jan 2019

Question

How to use the Customer Activation and Server Utility tools to provide Trusted Storage licensing information to Tableau Support. 
 

Environment

Tableau Desktop
Tableau Server 
 

Answer

Note: These tools should only be used at the request of Tableau Support. 

For Tableau Desktop on Windows: 

  1. Open Command Prompt as an administrator. 
  2. Navigate to the Tableau Desktop bin folder. By default, this folder is located at: 
    cd "C:\Program Files\Tableau\Tableau [version]\bin"
  3. Enter the following command:
    custactutil -view > LicResults.txt 
  4. Locate the LicResults.txt file in the bin folder above and send to Tableau Support as an attachment.
If the Virtual Desktop option is being used please also run the following command from the same location:

         5. atrdiag > atr_output.txt
         6. Locate the atr_output.txt file in the bin folder and send to Tableau Support as an additional attachment.

For Tableau Desktop on the Mac: 

  1. Select Go > Applications > Utilities > Terminal 
  2. Change to the Tableau Desktop Flexnet folder using the following command: 
    cd /Applications/Tableau.app/Contents/Frameworks/Flexnet
  3. Enter the following command: 
    ./custactutil -view > /users/$(whoami)/Desktop/licresults.txt
  4. Locate the LicResults.txt file on your desktop and send to Tableau Support as an attachment.
If the Virtual Desktop option is being used please also run the following command from the same location:

        5. ./atrdiag >  /users/$(whoami)/Desktop/atr_output.txt
        6. Locate the atr output file on your desktop and send to support as an attachment.

For Tableau Server 2018.1 and earlier on Windows: 

  1. Open Command Prompt as an administrator 
  2. Navigate to the Tableau Server bin folder. By default, this folder is located at:
    cd "C:\Program Files\Tableau\Tableau Server\[version]\bin"
  3. Enter the following command:
    serveractutil -view > <ComputerName>_LicResults.txt 
  4. Locate the LicResults.txt file in the bin folder above and send to Tableau Support as an attachment. 

For Tableau Server 2018.2 and later on Windows: 

  1. Open Command Prompt as an administrator 
  2. Enter the following command:
    serveractutil -view > <ComputerName>_LicResults.txt 
  3. Locate the LicResults.txt file in the current folder and send to Tableau Support as an attachment. 

For Tableau Server on Linux:

  1. Enter the following command:
    serveractutil -view > <ComputerName>_LicResults.txt 
  2. Locate the LicResults.txt file in the current directory and send to Tableau Support as an attachment. 
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