Last Modified Date: 06 Apr 2023
Environment
- Tableau Desktop
- Tableau Server
Answer
The sections below are specific to the product with the license issue, the operating system, and whether or not the ATR activation method was selected. The products and the activation method will use different tools.For Tableau Desktop on Windows
If not using LBLM or Virtual Desktop, follow the steps below:
- Open Command Prompt as an administrator.
- Navigate to the Tableau Desktop bin folder. By default, this folder is located at:
cd "C:\Program Files\Tableau\Tableau [version]\bin"
- Enter the following command:
custactutil -view > LicResults.txt
- Locate the
LicResults.txt
file in the bin folder above and send to Tableau Support as an attachment.
If Virtual Desktop or LBLM is being used, run the following command from the same location:
-
atrdiag > atr_output.txt
- Locate the
atr_output.txt
file in the bin folder and send to Tableau Support as an additional attachment.
For Tableau Desktop on Mac
If not using LBLM or Virtual Desktop, follow the steps below:
- Select Go > Applications > Utilities > Terminal
- Change to the Tableau Desktop Flexnet folder using the following command:
cd /Applications/Tableau\ Desktop\ [version].app/Contents/Frameworks/FlexNet
Example:
cd /Applications/Tableau\ Desktop\ 2023.1.app
/Contents/Frameworks/FlexNet
- Enter the following command:
./custactutil -view > /users/$(whoami)/Desktop/licresults.txt
- Locate the
LicResults.txt
file on your desktop and send to Tableau Support as an attachment.
If Virtual Desktop or LBLM is being used, run the following commands:
-
cd /Applications/Tableau\ Desktop\ [version].app/Contents/MacOS ./atrdiag > /users/$(whoami)/Desktop/atr_output.txt
Example:
cd /Applications/Tableau\ Desktop\ 2023.1.app/Contents/MacOS ./atrdiag > /users/$(whoami)/Desktop/atr_output.txt
- Locate the
atr_output.txt
file on your desktop and send to Tableau Support as an attachment.
For Tableau Server on Linux
For a Server installation NOT using the Authority-to-run (ATR ) activation option, perform the following steps:
- Open a command prompt and run the following:
serveractutil -view > $(hostname)_LicResults.txt
If an error,
"flxActCommonHandleOpen"
, occurs when running the command, open a new terminal session and run the command again. - Locate the
LicResults.txt
file in the directory where the command was executed and send to Tableau Support as an attachment.
For a Server installation using the ATR activation option, please perform the following:
- Open a command prompt and run the following:
sudo su -l tableau
atrdiag -product "Tableau Server" > $(hostname)_atrdiag.txt
Please note! If Tableau Server is installed in a Docker container, please add the additional flag "-container" after-product "Tableau Server"
. - Locate the
atrdiag.txt
file in the directory where the command was executed and send to Tableau Support as an attachment.
CLICK TO EXPAND SOLUTION
Tableau Server 2021 and later on Windows
For a Server installation NOT using the Authority-to-run or ATR activation option, perform the following steps:
- Open Command Prompt as an administrator.
- Enter the following command:
serveractutil -view > <ComputerName>_LicResults.txt
- Locate the
LicResults.txt
file in the folder where the command was executed and send to Tableau Support as an attachment.
For a Server installation using the ATR activation option please perform the following:
- Open a command prompt as an administrator.
-
Enter the following command:
atrdiag.exe -product "Tableau Server" > <ComputerName>_atrdiag.txt - Locate the
atrdiag.txt
file in the directory where the command was executed and send to Tableau Support as an attachment.
For Tableau Server 2018.2 and later on Windows
- Open Command Prompt as an administrator.
- Enter the following command:
serveractutil -view > <ComputerName>_LicResults.txt
- Locate the
LicResults.txt
file in the folder where the command was executed and send to Tableau Support as an attachment.
For Tableau Server 2018.1 and earlier on Windows
- Open Command Prompt as an administrator.
- Navigate to the Tableau Server bin folder. By default, this folder is located at:
cd "C:\Program Files\Tableau\Tableau Server\[version]\bin"
- Enter the following command:
serveractutil -view > <ComputerName>_LicResults.txt
-
Locate the
LicResults.txt
file in the bin folder above and send to Tableau Support as an attachment.
Additional Information
Configure Virtual Desktop SupportTo know if ATR was the selected activation method on Tableau Server, look for the Activation Service having a green checkmark in the Tableau Server TSM user interface as demonstrated below.