KNOWLEDGE BASE

Providing License Data to Tableau Support


Published: 25 Oct 2016
Last Modified Date: 30 Jun 2020

Question

How to use the Customer Activation and Server Utility tools to provide Trusted Storage licensing information to Tableau Support. 
 

Environment

Tableau Desktop
Tableau Server 
 

Answer

Note: These tools should only be used at the request of Tableau Support. 
CLICK TO EXPAND SOLUTION
For Tableau Desktop on Windows
  1. Open Command Prompt as an administrator. 
  2. Navigate to the Tableau Desktop bin folder. By default, this folder is located at: 
    cd "C:\Program Files\Tableau\Tableau [version]\bin"
  3. Enter the following command:
    custactutil -view > LicResults.txt 
  4. Locate the LicResults.txt file in the bin folder above and send to Tableau Support as an attachment.
  5. If the Virtual Desktop option is being used, run the following command from the same location: atrdiag > atr_output.txt
  6. Locate the atr_output.txt file in the bin folder and send to Tableau Support as an additional attachment.
CLICK TO EXPAND SOLUTION
For Tableau Desktop on Mac
  1. Select Go > Applications > Utilities > Terminal 
  2. Change to the Tableau Desktop Flexnet folder using the following command: 
    cd /Applications/Tableau\ Desktop\ [version].app/Contents/Frameworks/FlexNet
        Example: cd /Applications/Tableau\ Desktop\ 2019.4.app/Contents/Frameworks/FlexNet/
  3. Enter the following command: 
    ./custactutil -view > /users/$(whoami)/Desktop/licresults.txt
  4. Locate the LicResults.txt file on your desktop and send to Tableau Support as an attachment.
  5. If the Virtual Desktop option is being used, run the following commands:
    cd /Applications/Tableau\ Desktop\ [version].app/Contents/MacOS ./atrdiag > /users/$(whoami)/Desktop/atr_output.txt
        Example: cd /Applications/Tableau\ Desktop\ 2019.4.app/MacOS ./atrdiag > /users/$(whoami)/Desktop/atr_output.txt​​​​​​
  6. Locate the atr_output.txt file on your desktop and send to support as an attachment.
CLICK TO EXPAND SOLUTION
For Tableau Server 2018.1 and earlier on Windows
  1. Open Command Prompt as an administrator :
  2. Navigate to the Tableau Server bin folder. By default, this folder is located at:
    cd "C:\Program Files\Tableau\Tableau Server\[version]\bin"
  3. Enter the following command:
    serveractutil -view > <ComputerName>_LicResults.txt 
  4. Locate the LicResults.txt file in the bin folder above and send to Tableau Support as an attachment.
CLICK TO EXPAND SOLUTION
For Tableau Server 2018.2 and later on Windows
  1. Open Command Prompt as an administrator 
  2. Enter the following command:
    serveractutil -view > <ComputerName>_LicResults.txt 
  3. Locate the LicResults.txt file in the folder where the command was executed and send to Tableau Support as an attachment.
CLICK TO EXPAND SOLUTION
For Tableau Server on Linux
  1. Enter the following command from a bash prompt to create the license results file with your server hostname:
    serveractutil -view > $ (ComputerName)_LicResults.txt 
  2. Locate the LicResults.txt file in the directory where the command was executed and send to Tableau Support as an attachment.
Did this article resolve the issue?