QuestionIf you are an Administrator of Tableau Software, this article will answer some general questions on how to view licenses, see the configuration (flags) set for your licenses, and understand what actions can be performed on licenses in the Tableau Customer Portal.
Individual Creator Purchases, please see the article on How to Find My Desktop Key in the Tableau Customer Portal.
Please note that current Creator license purchases do not result in a Tableau Desktop product key being delivered in the Tableau Customer Portal. All new purchases for a Creator user will require the end user to sign in to a server to activate and use Tableau Desktop or Tableau Prep Builder. A new Creator user purchase will either be part of a Tableau Server or Tableau Cloud bundle.
Tableau Server Deployment:
Tableau Server is sold on a per-Deployment basis. When you purchase subscription licenses for Tableau Server, you are purchasing the right to use those licenses in a single specified "Deployment". The Customer Portal is set up to align to this model, allowing you to manage your Deployment(s) and identify the associated license key(s).
A Deployment is the collection of a) your Production Environment, and b) its supporting Non-Production Environments. All Tableau Server licensing includes the right to leverage one (1) Production Environment and up to two (2) Non-Production Environments within your Deployment as defined in the Salesforce agreement and supporting Documentation.
If you purchased a Tableau Cloud site, please reference this link on how to manage users with Tableau Cloud and activate by signing in to a server with Login-base License Management. With Tableau Server and Tableau Cloud Creator purchases, LBLM will be the default activation method and no product keys will be issued for Tableau Desktop or Tableau Prep Builder.
If you recently purchased a Creator license, information on finding the email containing your activation link is available in this article on Tableau Cloud Getting Started. Another great option to get started with your Tableau Cloud site is to attend one of our Live webinars.
Students and Teachers:
Students and teachers using the Academic license will not have access to the Tableau Customer Portal and this information will not be applicable. Please visit the Student FAQ for license assistance including where to find downloads.
Open a Support ticket
If there is a need to contact Tableau Technical Support, please visit the Tableau website to start a Support case. If there is a question on the Tableau Customer Portal or your Tableau licensing, please visit the Tableau Customer Service website.