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Device Logs for the Tableau Mobile App on Android and iOS Devices


Published: 17 Jul 2017
Last Modified Date: 14 Jun 2021

Question

How to download and forward a Tableau Mobile app Device log from an Android or iOS phone or tablet.

Environment

  • Tableau Mobile app
  • Android phones and tablets
  • Apple iPhones and iPads

Answer

Instructions for sending or downloading a Device log from the Tableau Mobile app:
  1. Open the Tableau Mobile app and recreate the issue.
  2. Tap on the ellipse (three dots) in the upper right-hand corner of the screen and select "Help & Support".
  3. You will see two options for sharing a Device Log:  "Send to Tableau Support" or "Share Externally"
  4. If there is a Support case open for the issue, tap "Send to Tableau Support" and enter your email address and the Support case number, then tap the Send icon in the upper right hand corner of the screen.  You'll then see confirmation in the lower part of the screen reading "App log uploaded".  The Device log will be uploaded to the Support case and a note will be added.
  5. To share the Device log externally, tap "Share Externally".  A  Security Notice will appear.  Tap OK and select one of the share options available to your device.  Complete the actions for the selected option.

Note:  To create a Support case, use a PC or Mac to navigate to this site:  https://www.tableau.com/support/mobile

 
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