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Device Logs for the Tableau Mobile App on Android and iOS Devices


Published: 17 Jul 2017
Last Modified Date: 21 Dec 2020

Question

How to download and forward a Tableau Mobile app Device log from an Android or iOS phone or tablet.

Environment

  • Tableau Mobile app
  • Android phones and tablets
  • Apple iPhones and iPads

Answer

Instructions for downloading a device log from the newest release (February 26, 2019) of the Tableau Mobile app:
  1. Open the Tableau Mobile app and recreate the issue.
  2. Tap on the ellipse (three dots) in the upper right-hand corner and select "Help & Support", then tap "Send App Logs"
  3. The Mobile app device log will appear with places to enter a Support case number, if applicable, and a description of the issue.
  4. After adding a description and/or case number, tap the Share User-added image or Email User-added imageicon in the upper right-hand corner of the screen.
  5. If you choose Email, a pre-populated message will appear.  Make any desired edits, such as changing the address in the To: field (optional), and tap Send.
  6. If you select Share, tap OK and complete the Share process.  Choosing to email the log after selecting Share will result in a message that is not pre-populated.


 
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