Deactivating a Tableau Server Product Key

Published: 11 Jun 2013
Last Modified Date: 08 Jan 2019

Question

How to deactivate a Tableau Server product key.

Environment

Tableau Server
Windows and Linux

Answer

To deactivate a Tableau Server product key:

On Windows with Tableau Server version 2018.1 and older:

Sign in to the computer running Tableau Server.
Navigate to Start > All Programs > Tableau Server <version> > Manage Product Keys.
Select the product key that you want to deactivate, and then click Deactivate.
When prompted, click Yes.

On Windows with Tableau Server version 2018.2 and newer:

Sign in to the computer running Tableau Server.
Open Command Prompt as administrator.
Run "tsm licenses deactivate -k <license key>".

On Linux:

Sign in to the computer running Tableau Server.
Run "tsm licenses deactivate -k <license key>".

Note for both Windows and Linux: If you do not have an Internet connection, you are prompted to create an offline return file to complete the deactivation process. For more information, see Offline Activation.