Last Modified Date: 04 Oct 2019
- Tableau Mobile App
- Tableau Server
Option 1: Configure Tableau Server to use an SSL certificate issued by a trusted CA (Certificate Authority)
Obtain a certificate from a CA trusted by iOS or Android.
For a list of certificates trusted by iOS, see this page on the Apple Support site.
Install the certificate chain file on the SSL tab in the Configure Tableau Server utility. For information, see Configure External SSL in the Tableau Server Help.
(iOS only) Establish trust on the device for Tableau as the developer of the Tableau Mobile enterprise app. For information, see Guidelines for installing custom enterprise apps on iOS. (This step isn't necessary if your organization uses a Mobile Device Management system.)
Option 2: Configure the device to trust the existing certificate on Tableau Server
There are a number of ways to achieve this, but here are a couple examples:
Ask the Tableau Server administrator to email the certificate as an attachment to mobile users. Then have the users open the attachment and follow prompts to install it manually. For example procedures that might serve as a guideline, see Import a Certificate with an Apple iOS or Android Device.
Note: The example procedures are from a third-party website that is not affiliated with Tableau. As of the time this article was published, the information was relevant to this issue. However, the information can change at any time without our knowledge.
Use tools such as the Apple Configurator utility or a Mobile Device Management system to configure all devices to trust the certificate.
Option 3: Use an SSL certificate issued by an internal CA
For this option, you would do both of the following:
- Configure Tableau Server to use an SSL certificate issued by an internal Certificate Authority.
- Configure your mobile devices to trust that internal Certificate Authority. (This step isn't necessary if your IT department manages your mobile devices.)
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