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Changing a Product Key with ATR or Virtual Desktop


Published: 02 Oct 2019
Last Modified Date: 02 Jan 2020

Question

How to change the activation product key when using ATR or the Virtual Desktop install option.

Environment

  • Tableau Desktop
  • ATR or the Virtual Desktop install

Answer

Windows

  1. Close Tableau Desktop.
  2. Open a command prompt.
  3. Navigate to the Tableau Desktop bin folder. By default, this folder is located at: 
    • cd "C:\Program Files\Tableau\Tableau [version]\bin"
  4. Enter the following command: atrdiag.exe -deleteAllAtrs
  5. Open Tableau Desktop
  6. Enter the new key when prompted.

Mac

  1. Close Tableau Desktop
  2. Select Go > Applications > Utilities > Terminal
  3. Navigate to the Tableau bin folder
    • cd /Applications/Tableau.app/Contents/MacOS
  4. Enter the following command: ./atrdiag.exe -deleteAllAtrs
  5. Open Tableau Desktop
  6. Enter the new key when prompted

Additional Information

Your license has changed message will appear once after activating the new key.
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