KNOWLEDGE BASE

Unable to Import OneLogin Metadata to Tableau in Site SAML Settings Page


Published: 02 Jun 2020
Last Modified Date: 04 Jun 2020

Question

Unable to import IdP metadata from OneLogin on Tableau Online. Upon importing ldp metadata the following error occurs:

Your file could not be imported. The provided file is not valid, or it does not contain the correct IdP metadata

Environment

  • Tableau Online
  • Tableau Server
  • Site-SAML

Answer

Certificate needs to be in SHA-256 format in OneLogin settings. 
If SHA-1 as X.509 Certificate is used in OneLogin, Tableau site SAML cannot import OneLogin metadata.

1. In OneLogin Administration page, click Security tab > Certificate
2. Create a new X.509 certificate with SHA-256 or change X.509 certificate to SHA-256 in "SHA fingerprint"

User-added image
3. Move to Applications tab > SSO
4. Choose the X.509 certificate created above in "X.509 Certificate"

User-added image
 
Did this article resolve the issue?