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Find the Correct Key to Offline Activate on Tableau Server


Published: 01 Dec 2022
Last Modified Date: 09 Dec 2022

Question

How do determine which product key should be activated on Tableau Server when performing an offline activation.

Environment

  • Tableau Server
  • Offline or Disconnected environment

Answer

The Tableau Customer Portal contains the product key that should be activated when performing an offline activation.  The product keys in the Tableau Customer Portal should always be the keys activated on Tableau Server.  When in an offline mode, there may be a key different than the one initially provided that should be used in an offline activation or disconnected environment.

1. Open the Tableau Customer Portal.  A License or Portal Administrator can see all product keys for the organization.
2. Select the Licenses tab.
3. Click on a Tableau Server key to see the License Detail page.
4. Locate the "Offline Activation ID" field to find the key that should be activated.
offline key
 

Additional Information

The Updatable Subscription License (USL) will always require the alternate offline key to be activated on Tableau Server.  For more information on the USL key, review the Tableau Online Help.
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