Users From New Domain Unable to Log In and Do Not Appear in User List

Publicado: 08 Feb 2016
Data da última modificação: 20 Jul 2023


After adding a user from a new domain, the user is only able to login using the fully qualified domain name (FQDN), but not NetBIOS name (“nickname”) of the domain. I.e. User is added from domain with FQDN “” and NetBIOS “corp”. User can login using “\username”, but cannot using “corp\username”.


  • Tableau Server
  • Active Directory


Update the nickname used for the new domain.
  • Use tabcmd listdomains to review all domain records in Tableau Server.
  • Use tabcmd editdomain to update any incorrect domain records.
For more information, see tabcmd Commands.


It is currently not possible for Tableau Server to query NetBIOS name of remote domain, and thus Tableau Server has to deduce it. Tableau Server simply uses the latest component of the FQDN (i.e. “us” from “”) as a nickname, as this is what Active Directory uses by default when new domain is created.

Informações adicionais

The following results might also be found in the server logs after attempting to add the user from the new domain:

INFO com.tableausoftware.domain.user.service.InternalUserActions - Site role was updated to Interactor for user <user name> in domain <old domain name> 
INFO com.tableausoftware.domain.user.service.UserManagementService - Auth user Axxxx importing AD user <user name>@<new domain name> (SiteRole: Interactor, IsAdmin: null). 

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