KNOWLEDGE BASE

Published Workbooks No Longer Display Text or Images in Crosstab


Published: 06 Apr 2019
Last Modified Date: 15 Apr 2019

Issue

When viewing a workbook on Tableau Online that uses crosstabs, some or all of the text or images in the crosstab is missing or blank.

Environment

  • Tableau Online

Resolution

Use one of the following workarounds: 

Option 1

  • Increase the dashboard size for height by around 100 pixels

Option 2

  • Change the font in the workbook (Format > Workbook...) to a supported font other than Tableau (Bold, Book, Light, Medium, Regular, Semibold)
    • Supported fonts that may mitigate the issue are Arial, Calibri, Courier New, Georgia, Meiryo UI, Times New Roman, Trebuchet MS, and Verdana

Option 3

  • Change the font size to a smaller size

NOTE: Depending on your view, some of these workarounds may resolve your issue, while others may not.

Cause

An issue occurred in Tableau Online that is causing text and images in crosstabs to be slightly resized. 

This is related to a known issue that is currently under investigation by Tableau Development and can be tracked on the known issues page using issue ID#893540.

Additional Information

This behavior is related to known issue ID 893540 and is being reviewed by Tableau Development.

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