ResolutionWork with your IT team to perform the steps below:
To show online maps, Tableau Server must be able to use the Run As User account to connect to the following map server over port 443 from all nodes of Tableau Server which are running an instance of the vizql process:
To open access to these addresses, either change the settings of the computer running Tableau Server as described in Configuring Proxies for Tableau Server, or create exceptions directly in the firewall or proxy.
If Step 1 does not resolve your issue, in Internet Explorer, add the map server URLs to Trusted Sites on all nodes of Tableau Server which are running an instance of the vizql process.
- In Internet Explorer, go to Settings > Internet Options.
- On the Security tab, select Trusted Sites, and then click Sites.
- In Websites, enter the following map server URL and then click Add. When finished, click Close.