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Error "Internet Communication Error: SSL Connect Error (<ServerName>)" Publishing Workbook to Tableau Server

Published: 05 Jan 2017
Last Modified Date: 30 Sep 2019

Issue

When publishing a workbook to Tableau Server, the following error occurs:
Unexpected Error
Unable to connect to the Tableau Server. Check name and port and try again
Internet Communication Error: SSL Connect Error (<ServerName>)


 

Environment

  • Tableau Server
  • Tableau Desktop

Resolution

Option 1: 

Install the Root Certificate on the computer running Tableau Desktop. 

Option 2:

Include an Intermediate SSL Certificate in the SSL configuration tab for Tableau Server.

Cause

Tableau Desktop is unable to authenticate due to the missing certificate. 
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Related Links
Configure External SSL for Tableau Server
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