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Error "The product is unable to start due to a problem with the product binaries" or "This app has been blocked for your protection"


Published: 03 Aug 2020
Last Modified Date: 04 Sep 2020

Issue

When starting Tableau Reader, the following error may occur:

The product is unable to start due to a problem with the product binaries.
 

The following error may occur when attempting to install Tableau products on Windows computers: 

This app has been blocked for your protection
An administrator has blocked you from running this app

Environment

  • Tableau Server
  • Tableau Desktop
  • Tableau Prep Builder
  • Tableau Server Management Add-on
  • Tableau Bridge
  • Tableau Public Desktop
  • Tableau Reader
  • Windows

Resolution

Tableau Server

Download and install Tableau Server 2020.2.3, 2020.1.6, 2019.4.9, 2019.3.10, 2019.2.15, 2019.1.19, 2018.3.21, 2018.2.24, 2018.1.27 or a newer version from Tableau Server Downloads and Release Notes.

Tableau Desktop

Download and install Tableau Desktop 2020.2.4, 2020.1.7, 2019.4.10, 2019.3.11, 2019.2.15, 2019.1.19, 2018.3.21, 2018.2.24, 2018.1.27 or a newer version from Tableau Desktop Downloads and Release Notes.

Tableau Bridge

Download and install Tableau Bridge 20202.20.0721.1350 or a newer version from Tableau Bridge Downloads and Release Notes.
 

Tableau Prep Builder

Download and install Tableau Prep Builder 2020.2.3, 2020.1.5, 2019.4.2, 2019.3.2, 2019.2.3, 2019.1.4 or a newer version from Tableau Prep Builder Downloads and Release Notes.
 

Tableau Server Management Add-On

Download and install Tableau Server Management Add-on 2020.2.2 or a newer version from Tableau Server Management Add-On Downloads and Release Notes.

Tableau Public Desktop 

Download and install the latest version of Tableau Public Desktop.

Tableau Reader

Download and install the latest version of Tableau Reader.

Cause

Tableau requested that the certificates previously used to sign our installers be revoked.  This was part of an effort to begin signing our installers with certificates that accurately reflect Tableau’s new legal entity name.  This change resulted in issues installing specific versions of Tableau products which were signed with the revoked certificate.  The versions listed in the Resolution section above have been signed with the certificate that uses Tableau’s new legal entity name and are unaffected.
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