Last Modified Date: 04 Mar 2020
- Tableau Server
- Air-Gap/Disconnected Computer
- On a computer that is disconnected from the Internet, follow steps 1-4 described in Activate Tableau Offline and save the generated offline.tlq file.
- On a separate computer that is connected to the Internet and is capable of sending files via email, download the Server activation template 64 bit.tlq template that is attached to this article.
The file is a simple XML file.
- Open both offline.tlq and Server activation template 64 bit.tlq in an XML text editor, such as UltraEdit, Sublime, or Notepad++ to allow the file to visually display line numbering.
- Update the following XML elements in Server activation template 64 bit.tlq with the values for the same elements in offline.tlq on the disconnected computer. Use all caps for any letters. (Double check the characters most frequently misinterpreted: number 8 versus letter B, Number 0 versus the letter O, Number 5 versus letter S.)
Line 2 -
Line 5 -
Line 5 -
<MachineIdentifier>(Optional: This XML element might not be present in some circumstances.)
Line 11 -
Line 12 -
Line 14 -
Line 60 -
- Rename Server activation template 64 bit.tlq to offline.tlq.
- Upload the edited template (offline.tlq) to the Activating Tableau Offline website.
- On a computer that is disconnected from the Internet, follow the steps in the Tableau Online Help to create and save the
- Contact Tableau Technical Support to provide the Tableau Server key being deactivated.
- In the
return.tlqfile, locate the
FID_#marker. The FID string can be from 26 to 36 characters in length. The
return.tlqcan be opened with any XML editor such as NotePad++.
- Tableau Technical Support can return the activation on our Tableau License Server on your behalf.
Additional InformationAll the Machine / Hash values in the TLQ files are Hex values. The only valid characters are 0 - 9 and A - F.
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