Issue
The Tableau Server Messaging Service is in an error state even after restarting Tableau Server or restarting the hardware.
Last Modified Date: 09 Dec 2022
Environment
- Tableau Server
- Windows Server 2016, Windows Server 2019
- Antivirus and endpoint software (FortiEDR)
Resolution
Re-configure the anti-virus software to exclude the Tableau Server folders, sub-folders, and the java.exe process used by Tableau Server.Cause
- Environmental - Software conflicts.
- Antivirus and endpoint software such as FortiEDR is blocking the JAVA.exe on Tableau server.
Additional Information
Tableau Server Messaging ServiceA quick troubleshooting step is to stop or disable the anti-virus or end-point software and restart Tableau Server.
Improving Tableau Server Health by Suspending or Disabling Third-Party Software
Improving Performance by Using Antivirus Exclusions
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