Bridge Extracts Fail Without Error Message, Or Consistently Hang and Do Not Complete the Refresh Successfully

Issue

Tableau Bridge client will fail to refresh extracts with no error message being emailed. or get stuck on hanging extracts.

Environment

Tableau Bridge
Expired Refresh Token

Resolution

To resolve this issue, unlink and relink your Bridge client with the Tableau Cloud site. This can be done through the following steps:
1. Select the gear icon on the Tableau Bridge client.
2. Select Unlink, and then select Ok.
3. Reopen the Bridge client and re-authenticate to your Tableau Cloud site.

Important note: If you have any Bridge Legacy Schedules, unlinking your client will require you to re-create the schedules to re-assign them back to the client.

Cause

The refresh token on the Bridge client has expired and needs to be renewed.

Additional Information

In the Tableau Bridge logs, the following error appears:

HTTPRequestor::DoWork::HTTPException 401 https://10az.online.tableau.com:443/oauth2/v1/token {
"error": "invalid_refresh_token"
}

No Refresh Error Displays but Data Intermittently Does Not Update When Refreshing Extracts Using Tableau Bridge

Add a new or update an existing Bridge (legacy) schedule