Error: "An error occurred while communicating with the data source..." After entering your credentials to connect to SAP BW

Issue

After entering your credentials to connect to SAP BW, the following error may occur:

An error occurred while communicating with the data source.
Unable to connect to the server. Check that the server is running and that you have access privileges to the requested database.

Environment

Tableau Desktop
SAP NetWeaver Business Warehouse

Resolution

Ensure that you are using the correct Client ID, username, and password.

To verify your information is correct, try connecting to SAP BW from another tool such as BEx Analyser or the SAP Logon GUI. If this issue continues to occur, talk to your SAP administrator.