KNOWLEDGE BASE

Error "Certificate doesn't include accessible private key" adding custom SSL Certificate Thumbprint

Published: 13 Aug 2019
Last Modified Date: 24 Aug 2022

Issue

When you try to add a custom SSL certificate thumbprint to the RMT Server configuration, selecting "Test Server Configuration" results in the following error: 
Certificate doesn't include accessible private key. 
 
Certificate Manager shows that you have a private key: 
Screenshot of Windows Certificate Manager window showing that there is a private key.

Environment

  • Tableau Resource Monitoring Tool 2019.3
  • Windows

Resolution

After receiving the certificate using certreq.exe, run the following command from the folder where the certificate is saved: 
certreq -accept <name of certificate file> 
 

Cause

Tableau Resource Monitoring Tool's webserver is unable to access the private key because the key is not plain text exportable. 
Did this article resolve the issue?    
PRINT THIS PAGE
Trending Articles
Attachments


All Support

SUPPORT BY PRODUCT
TOOLS & DOWNLOADS
INFORMATION
ASSISTANCE