Last modified date: 29 Mar 2024
Answer
Attaching the right files helps Technical Support handle your case more efficiently and get you to the right solution.For all types of cases, screenshots demonstrating the issue are welcome and helpful. Screenshots are especially useful to capture any error messages you are receiving.
The chart below lists recommended attachments based on specific case categories.
| Product | Category | Recommended Attachment |
| Tableau Prep | Installation, Upgrades | Installation Logs |
| Tableau Prep | Stability | Logs, DMP file |
| Tableau Prep | Connecting to Data | Logs |
| Tableau Prep | User Interface | Logs |
| Tableau Prep | Performance | Logs |
| Tableau Reader | Installation, Upgrades | Installation Logs |
| Tableau Reader | Performance | Performance Recording, Logs |
| Tableau Reader | Printing, Exporting | Packaged Workbook |
| Tableau Reader | Stability | Logs, DMP file |
| Tableau Reader | User Interface | Packaged Workbook |
| Tableau Reader | Visualisations | Packaged Workbook |
| Tableau Public Desktop | Installation, Upgrades | Installation Logs |
| Tableau Public Desktop | Performance | Performance Recording, Logs |
| Tableau Public Desktop | Printing, Exporting | Packaged Workbook |
| Tableau Public Desktop | Stability | Logs, DMP file |
| Tableau Public Desktop | User Interface | Packaged Workbook |
| Tableau Public Desktop | Visualisations | Packaged Workbook |
| Tableau Desktop | Installation, Upgrades | Installation Logs |
| Tableau Desktop | Performance | Performance Recording, Logs |
| Tableau Desktop | Printing, Exporting | Packaged Workbook |
| Tableau Desktop | Stability | Logs, DMP file |
| Tableau Desktop | User Interface | Packaged Workbook |
| Tableau Desktop | Visualisations | Packaged Workbook |
| Tableau Server | Authentication | Logs |
| Tableau Server | Data Connectivity | Logs |
| Tableau Server | Installations, Upgrades, Backups, Restores | Installation Logs |
| Tableau Server | Performance | Performance Recording, Logs |
| Tableau Server | Stability | Logs, DMP file |
| Tableau Server | View Rendering | Packaged Workbook |
| Tableau Cloud | View Rendering | Packaged Workbook |
Additional information
How to access files to attach:- Installation Logs
- Desktop Logs
- Server Logs
- Prep Logs
- DMP file: These files are located in the logs folder. Follow the same instructions as for logs.
- Server Performance recording
- Desktop Performance recording
- Packaged Workbook
Thank you for providing your feedback on the effectiveness of the article.
Open new case
Continue searching
Knowledge Base
Community
Product help
Training and tutorials